Refund Policy – StreamSurfers.net IPTV
At StreamSurfers.net, we strive to deliver a premium IPTV experience. To ensure transparency and customer satisfaction, please review our refund policy below.
No Refunds After Activation
Once your IPTV service has been activated and login credentials have been delivered, no refunds will be issued. This applies to:
- Subscription purchases (monthly, quarterly, annual)
- Trial upgrades
- Add-on channel packages
Due to the nature of digital streaming services, access is considered delivered once credentials are sent.
Free Trial Available
We offer a 48-hour free trial so you can test the service before committing. This trial includes access to:
- Over 20,000 live stations
- Over 80,000 movies and TV shows
We strongly encourage all users to take advantage of the trial before purchasing a subscription.
Exceptions
Refunds may be considered only under the following conditions:
- You were charged but did not receive service credentials
- Duplicate payments were made in error
- Technical issues prevent access and cannot be resolved by support
All refund requests must be submitted within 72 hours of purchase and will be reviewed on a case-by-case basis.
How to Request a Refund
To request a refund (if eligible), please contact us via:
- WhatsApp/Text/Call: 236-662-4788
- Telegram: @Streamsurfers
- Email: support@streamsurfers.net
Include your order details, payment confirmation, and a brief explanation of the issue.
Thank you for choosing StreamSurfers.net IPTV. We appreciate your understanding and support.